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Privacy policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

  • Who we are
  • Our website
  • Our collection and use of your personal information
  • Who we share your personal information with
  • Transfers of your information out of the UK and EEA
  • Links to other websites
  • Marketing
  • Cookies and similar technologies
  • Your rights
  • Keeping your personal information secure
  • Changes to this website privacy policy
  • How to contact us

Who we are

This website is operated by Scott Bader Company Limited.

We are committed to protecting and respecting your privacy.

We collect, use and are responsible for certain personal information about you. When doing so we are regulated under the General Data Protection Regulation which applies across the European Union (EU GDPR and United Kingdom (UK GDPR) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

In this Privacy Policy, ‘we’, ‘us’ and ‘our’ refers to Scott Bader Company Limited and ‘you’ refers to any individual about whom we collect personal information. 

Our website

This privacy policy applies to all your Personal Information that Scott Bader Company Limited collects, uses, discloses, stores and handles, including Personal Information collected through our websites: www.scottbader.com, www.scottbadergeltint.com and www.crysticroof.com .

Our collection and use of your personal information

Under data protection legislation, we are required to explain what information we collect from you and how and why we use your personal information (the “processing activity”). We are also required to have a “lawful basis” on which to process your personal information. This is summarised in the table below.

What we collect

We collect personal information about you when you access our website, register with us, contact us, send us feedback, place an order, purchase products or services  and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us, place an order or purchase products or services or indirectly, such as your browsing activity while on our website (see ‘Cookies’ below).

For our websites, we use third party tools to monitor user experience information. These tools automatically collect information on how users navigate our websites, including clicks and movements, page scrolling and text keyed into website contact forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for website analytics, optimisation and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.

The personal information we collect about you depends on the particular activities carried out. This information may include:

  • your name, country of origin and contact details
  • your company name and address
  • bank account and payment details (if applicable)
  • details of any feedback you give us by phone, email, post or via social media
  • information about the services we provide to you

We use this personal information to:

  • create and manage your account with us
  • verify your identity
  • provide goods and services to you
  • customise our website and its content to your particular preferences
  • notify you of any changes to our website or to our services that may affect you
  • improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Legal Basis for Processing

When we use your personal information, we are required to have a legal basis for doing so. There are various legal bases which enable us to process, depending on what personal information we process and why.

The legal bases we may rely on include:

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • Legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

When information is collected What information we ask for How and why we use your information
To process your request to register with us and open an account with us and for ongoing management of your account. Your first and surname, country where you are from, your company name, your email address, your telephone number.

 

We ask for this:

§  to create and manage your account with us

§  to communicate with you about your account

§  to take steps at your request to enter a contract with you and for the ongoing performance of such contract

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until:

§  you close your account with us

§  we close your account

To respond to your queries in our Contact Form or over the telephone.

 

Your first and surname, country where you are from, your company name, your email address, your telephone number and the details of query.

 

We ask for this:

§  to communicate with you about your query

§  to take steps at your request to enter a contract with you and for the ongoing performance of such contract

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until:

§  you close your account with us

§  we close your account

To manage and process your order

 

Your first and surname, country where you are from, your company name, your email address, your telephone number and the details of your order We ask for this:

§  to take steps at your request to enter a contract with you and for the ongoing performance of such contract

§  to communicate with you about your order

§  to take steps at your request to enter a contract with you and for the ongoing performance of such contract

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until:

§  you close your account with us

§  we close your account

To send you promotional emails about products, services, offers and other things we think might be relevant to you. Your full name, email address and company name We ask for this:

§  To send you promotional emails regarding Scott Bader products, news, surveys and other relevant information

We rely on consent as the lawful basis for collecting and using your personal information.

We will keep this information until:

§  you close your account with us

§  you withdraw your consent

 

When you use our website Session ID

Your preferences on the web set up and statistics on the website usage

We ask for this:

§  To analyse data about webpage traffic

§  improve our websites in order to tailor it to customer needs

We rely on legitimate interests as the lawful basis for collecting and using your personal information for the essential cookies and on consent for the analytical cookies.

Our legitimate interests are to provide you access to our company website.

We will keep this information in line with our Cookies Policy

Retention of your information:

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements.

Who we share your personal information with

We will only disclose your personal information to:

  • Other Scott Bader Group entities;
  • Our professional advisors (including without limitation tax, legal or other corporate advisors who provide professional services to us);
  • Other third-party suppliers, business partners and sub-contractors for website optimisation, business administration, support, processing, services, or IT purposes;
  • Other third-party suppliers to produce and deliver your ordered goods on our behalf;
  • Transport companies and customs agencies to deliver your ordered goods;
  • Analytics or search engines, that enable us to optimise and improve your website’s experience;
  • Other third-party suppliers for marketing purposes (including without limitation SEO service providers and website design agencies;
  • Third parties that you approve (including without limitation, social media sites and third-party payment providers);
  • Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters; and
  • HMRC or other tax bodies or agencies to comply with our legal and regulatory obligations.

We will disclose your personal information to third parties:

  • In the event that we consider selling or buying any business or assets, in which case we will disclose your personal information to any prospective sellers or buyers of such business or assets;
  • In the event we are the subject of any insolvency situation (e.g. the administration or liquidation);
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets;
  • In order to enforce or apply our terms and conditions;
  • To protect our rights, property, or safety, or that of our staff, our customers, or others. This includes exchanging information with other companies and organisations (including without limitation HMRC, the local police or other local law enforcement agencies) for the purposes of staff and customer safety, crime prevention, fraud protection and credit risk reduction; and
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation or regulatory requirements, or otherwise for the prevention or detection of fraud or crime.

Transfers of your information out of the UK and EEA
We may transfer personal information to countries other than the country in which the data was originally collected (for example, outside the UK/EEA) in order to provide you with our services, including to Scott Bader Group Companies. These countries may not have the same data protection laws as the country in which you initially provided the information and may not provide the same level of protection.

If we transfer personal information to countries outside of the UK/EEA, we may rely on a decision from the European Commission/ UK Government determining that the country provides an adequate level of protection to the Data Protection Laws. Alternatively, we may rely on appropriate safeguards in respect of transfers of personal information to a country outside of the UK/EEA, for example, by agreeing standard contractual clauses adopted by the European Commission/ UK Government and undertaking a risk assessment in relation to the importing country.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our websites may contain embedded content to websites of interest.  If you use these links to leave our websites, you should note that we do not have any controls over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites as they are not governed by this privacy statement.

Please note: this policy does not cover such third party websites, unless specifically mentioned in this policy. We are not responsible for the privacy policies and practices (including use of cookies) of such third parties even if you accessed the third party website using links from our Website. We recommend that you check the policy of each website you visit and contact the owner or operator of such website if you have concerns or questions.[1]

Marketing
We would like to send you information about our products or services which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone, text message (SMS) or automated call.

We would also like to share your information with selected approved Scott Bader distributors so that they may send you information about our products or services distributed by them, depending on what you agree with us.

We will only ask whether you would like us and other businesses to send you marketing messages when you tick the relevant boxes when you complete our online contact us form. Click here https://www.scottbader.com/contact/ to see what this form looks like.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

It may take up to 14 working days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Cookies and other tracking technologies

What is a cookie or similar technology?

We use cookies on our websites. A cookie is a small text file which asks permission to be placed on your device’s hard drive when you use our website.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Controlling cookies
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

For further information concerning the specific cookies that we use, please see Scott Bader Cookies Policy.

Your Rights

 

Right

 

Description

 

To be informed A right to be informed about the personal information we hold about you.
 
To access A right to access the personal information we hold about you.
 
To rectification A right to require us to rectify any inaccurate personal information we hold about you.
 
To erasure

 

A right to ask us to delete the personal information we hold about you. This right will only apply where (for example):

·      we no longer need to use the personal information to achieve the purpose we collected it for;

·      where you withdraw your consent if we are using your personal information based on your consent; or

·      where you object to the way we process your data (in line with Right 6 below).

 
To restrict processing

 

In certain circumstances, a right to restrict our processing of the personal information we hold about you. This right will only apply where (for example):

·      you dispute the accuracy of the personal information held by us;

·      where you would have the right to ask us to delete the personal information but would prefer that our processing is restricted instead; or

·      where we no longer need to use the personal information to achieve the purpose we collected it for, but you need the data for the purposes of establishing, exercising or defending legal claims.

To data portability

 

In certain circumstances, a right to receive the personal information you have given us, in a structured, commonly used and machine readable format. You also have the right to require us to transfer this personal information to another organisation, at your request.
To object

 

A right to object to our processing of the personal information we hold about you where our lawful basis is for the purpose of our legitimate interests, unless we are able to demonstrate, on balance, legitimate grounds for continuing to process the personal information which override your rights or which are for the establishment, exercise or defence of legal claims.
In relation to automated decision making and profiling A right for you not to be subject to a decision based solely on an automated process, including profiling, which produces legal effects concerning you or similarly significantly affect you. We do not carry out any automated processing or profiling.

 

To withdraw A right to withdraw your consent, where we are relying on it to use your personal information (for example, to provide you with brochures and newsletters).

We welcome your views about our websites and this policy. If you would like to contact us with any queries or comments, request further information or exercise any of your available rights set out above, please send an email to enquiries@scottbader.com, write to  write to Scott Bader Company Limited, Wollaston, Wellingborough, Northamptonshire, NN29 7RL or call +44(0)1933663100.

If you would like this notice in another format (for example audio, large print, braille) please contact us using the details above.

We encourage you to contact us first if you have any queries, comments, or concerns about the way we handle your personal information. However, if you are not satisfied with our handling of any request by you in relation to your rights or concerns, you also have the right to make a complaint to your local supervisory authority, which in the UK, is the Information Commissioner’s Office. Their address is: First Contact Team, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Keeping your personal information secure

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Changes to this website privacy policy

 This website privacy policy was published in May 2018 and last updated on 12 May 2021.

We may change this website privacy policy from time to time. When we do, we will inform you via our websites.

How to contact us

Please contact us, if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us please send an email to enquiries@scottbader.com, write to Scott Bader Company Limited, , Wollaston, Wellingborough, Northamptonshire, NN29 7RL or call us on +44 (0) 1933 663100.

[1] If SB operates a Facebook page for example, this privacy policy should include references to the controllers’ processing activities in respect of such page in the table under the heading “The information we collect and how we use it”. This will apply to all third party plug-ins where the client is the controller.

Scott Bader Australia

Click here to view our Australian Privacy Policy.